When you login you have two authentication options, UCLA or SEASnet.

UCLA Logon
The UCLA logon type of authentication uses a campus authentication service called ISIS. You can login using your Bruin Online account (BOL). If you are having problems with your BOL account, please contact consult@ucla.edu or call (310)825-7452 option 1.

SEASnet
You must have an active SEASnet account. If you are having problems with your SEASnet account please read http://www.seas.ucla.edu/seasnet/Docs/accounts.html. If you're current with your payments, please call (310) 206-6864, or visit 2684 Boelter Hall.

Google Web Accelerator and other software
If you use Google Web Accelerator or other caching or cookie blocking software, you may need to disable it in order to login properly to CourseWeb.

Suggestion: Try clearing out your cookies
If you are using IE, please clear out your cookies by going to Tools > Internet options > delete cookies.

If you are using FireFox, you can delete the specific authentication cookie by going to Tools > Options > Cookies > View Cookies > search for the cookie "edu.ucla.isis4" and all cookies with that name.

Other Login Problems
If you have any other problems related to CourseWeb logins, please email courseweb@seas.ucla.edu and please indicate the login method(s) you tried and any error messages given or describe the login problem.

Resetting a Forgotten Password:
If you have a UCLA Logon ID, but have forgotten your password, you need to reset your password using one of the following methods:

1. Reset your password at https://logon.ucla.edu/passreset.php if you have established a Challenge/Response phrase previously.
2. Stop by the Bruin OnLine Help Desk located at Kerckhoff Hall, Suite 124. You will need to bring a photo ID in order to verify that the UCLA Logon ID belongs to you.

You may apply for an UCLA Logon ID at https://logon.ucla.edu/activate.php

For Instructors:
If you had a Bruin OnLine (BOL) account and have recently been reappointed OR if you don't have a Bruin OnLine account and are newly appointed, you might not be able to reset your password or apply for a new account because your University ID may not be valid yet. Please do the following:

1. Call the BOL helpdesk at (310) 267-4357 option 2 to find out the standing of your University ID and your eligibility.
2. If the BOL helpdesk reports that your University ID is invalid, contact your departmental MSO, http://courseweb.seas.ucla.edu/contact/mso.php.
3. If you must have access to CourseWeb before the problem with your University ID is resolved, you may apply for a SEASnet account at the SEASnet Helpdesk, 2684 Boelter Hall. You will need to bring a photo ID AND a letter from your MSO. You must circle STAFF on the application form (not Faculty, which is for ladder faculty).

Other Concerns:
Please contact Bruin Online (http://www.bol.ucla.edu) if you have any other concerns or problems.

Telephone Technical Support: (310) 267-HELP (4357) option 1
Email Technical Support: consult@ucla.edu
Walk-in Consulting: Kerckhoff Hall, Suite 124

If you get the following ISIS error code:

/Error Code: 604010 /Error Message: Security Violation: ISIS is unable to verify the authenticity of the ISIS ticket or the supplied user IP address.

This a result of a security fix implemented, as described in "Reinstate IP Address Checking". The error message occurs if your IP address changes during an login session. Once your IP address changes your login session will be expired and you will need to login again.

The following are some causes of why your IP may change and solutions:

• Using an ISP that has dynamic proxies, such as AOL. Solution: Do not use AOL's web browser. Use your machine's IE or Netscape/Other browser.
• Using a wireless connection with changing IPs. Solution: When using the campus wireless, you should use the Campus VPN.

More links related to this issue:

• Common Issues following ISIS IP Security Change implementation
• Having Trouble Logging or Staying Logged In?

The CourseWeb database has both your SEASnet and the email address you entered through URSA, if available.

Both of these contact methods are available to the instructor. When an instructor emails his or her students they indicate whether to have the email address sent to the your SEASnet or URSA email accounts.

If you would like to have your SEASnet emails redirected to another account please follow the instructions here:

http://www.seas.ucla.edu/seasnet/email/

Remember to not leave a copy of the message in the account.

Have you paid your fees?
Students that are delinquent with either registration fees or HSSEAS IEI fees will not be able to access any SEASnet resources, including CourseWeb, until the payment has been made in full. Details are available at http://www.seas.ucla.edu/seasnet/Docs/accounts.html

Did you just enroll?
Information on CourseWeb is updated four times a day with information from the Registrar at the following times: 7AM, 10AM, 1PM, 4PM, 7PM and 10PM. If any of your undergraduate classes is not listed and you have waited a day for the system to be updated, please contact courseweb@seas.ucla.edu to report the problem.

Please ask the Instructor or TA to add you to "AUDIT" the class.

SEASnet asks that you work with us at least one quarter prior to your class for any new software installations. Additional details on the use of the SEASnet labs along with information about our instructional computing lab can be found on the web here:

http://www.seas.ucla.edu/seasnet/classes/resources/

PTE numbers are handled by a service provided by My.UCLA. Login to My.UCLA using your UCLA Logon account. The PTE link will appear in the row of links for your class on the "Classes" page of MyUCLA. You will see the row of links (Email, Roster, Gradebook, PTE, Textbooks and TurnItIn) for each class appearing just below the course title.

Once you have clicked on the PTE link for the class, a list of the PTE numbers will appear with an assign link for each one. Simply click the assign link for the desired PTE number then enter the student's 9 digit UID into the box provided. This will send a notification to the student's My.UCLA page for the next time he or she logs in.

For any questions or problems, please email MyUCLA@college.ucla.edu.

TA information for CourseWeb is downloaded from the Campus Registrar. In order to fix any incorrect information, you will need to contact your Department MSO. Once they update the Campus Registrar, the information will appear in CourseWeb in a few short hours.

1. Login to courseweb.seas.ucla.edu.
2. Go to [My CourseWeb] page.
3. In the "My Profile" box on the left, click on the "View Profile" link.
4. Update your "Display Email".
5. When you're done with the update, click "Edit Profile Information" button at the bottom to save your change.

The flash tutorial, Requesting SEASnet resources, will visually show you how to request additional SEASnet Resources for your class.
If you do not have flash installed, the following are the instructions to request additional SEASnet Resources.

1. Login to courseweb.seas.ucla.edu.
2. In your "My CourseWeb" section find the box labeled "Instructor of" or "TA of" in the left-hand side.
3. Click on "Resources: Not Activated" for the class you want to request additional resources.
4. You will see a form to fill out. Please enter in the needed information.
5. Once you are done filling out the form, click on "Submit" and your request will be sent to SEASnet in order to be processed.
6. You will receive an e-mail when the request has been processed.

Note: The above instruction does not require you to activate the class website; you can activate other class resources without activating the class website (they are separate). If you're using EEweb, follow the same instruction.

You may add students to access the website by doing the following:

1. Login to courseweb.seas.ucla.edu.
2. Go to the class website.
3. Click on "Swith to Admin Mode".
4. Under the "Class Admin Tools" section, click on "Manage Users".
5. Click on "Add Guest".
6. Enter in the student's UCLA UID number and select to add the student with the access type of "AUDIT".
7. Then click on add. Finally confirm that the UID is the correct student and confirm to add the student to the website. If there are any problems please email courseweb@seas.ucla.edu

You may make any section of the class website either closed so that only enrolled students may view the contents, open to anyone logged in, or open to the public. by doing the following:

1. Login to courseweb.seas.ucla.edu.
2. Go to the class website.
3. Select one of the following class sections: Syllabus/Info, Announcements, Calendar, Materials, Assignments/Submit, Forum, or Other Resources
4. Click on "Swith to Admin Mode".
5. Once in "Admin Mode" you may change that specific class section's View Access by clicking on the tab called "Settings".
6. For the "Access" setting, you may change the view permission to be open for either "Only Enrolled Students and Guests", "Any UCLA student" (login required), or "Anyone" (no login required)
7. When done making changes, click on "Save Changes" and you are done.